Returns and refunds

Faulty, damaged, or incorrect items
Under Australian Consumer Law, you're entitled to a repair, replacement, or refund if an item is faulty, significantly different from its description, or not fit for purpose. If something arrives damaged, faulty, or wrong, email facetofoot2@gmail.com within 30 days with your order number and evidence, and we'll sort a replacement or refund, including return postage.

Change of mind
Due to being a small band and supplier we are unable to offer refunds on products if you have changed your mind. All items are extremely limited in production.

How to return something
Email with your order number before sending anything back. We'll confirm the return is eligible and give you a return address.

Refund timing
Once we receive and check the returned item, refunds are processed within 10 business days back to your original payment method. Bank/card processing can take a few extra days to appear.